Retiring 100+ legacy scripts
$350K saved in professional services. At least a week back on every major upgrade.
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Case studies from my ServiceNow platform work. Each one covers the context, the decision, what was built and the result.
One workflow for 1,000+ catalog items
Up to 20 developer hours a month back, and routine catalog items handed to Tier 1 support.
Read the case studyDeveloper guidelines that cut defects
Post-deployment defects down 20% year on year, for three years running.
Read the case studyMaking knowledge findable with AI
In progress. Target: deflect 15–20% of incidents.
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