My AI Learning Journey
From machine learning fundamentals to cutting-edge AI integrations with ServiceNow. Follow my path of discovery, experimentation, and practical implementation.
Learning Timeline
Each phase of my AI journey has built upon the previous, creating a comprehensive understanding of how artificial intelligence can transform service management.
Machine Learning Fundamentals
2022 - Early 2023
Started with core ML concepts, Python programming, and basic algorithms.
Technologies & Tools
Key Projects
- Built first predictive model for incident categorization
- Analyzed ServiceNow ticket patterns using clustering
- Created data preprocessing pipelines
💡 Key Insight
"Discovered the power of data-driven decision making in ITSM processes."
Natural Language Processing
Mid 2023
Dove deep into NLP to understand and process service request text data.
Technologies & Tools
Key Projects
- Automated ticket classification system
- Sentiment analysis for customer feedback
- Knowledge base article summarization
💡 Key Insight
"NLP can dramatically improve user experience in service management."
Computer Vision & Automation
Late 2023
Applied computer vision to automate visual inspection and documentation processes.
Technologies & Tools
Key Projects
- Automated asset identification from photos
- Visual workflow documentation
- Equipment condition assessment
💡 Key Insight
"Visual AI can bridge the gap between physical and digital service management."
Large Language Models & GPT
Early 2024
Explored the potential of LLMs for intelligent service automation.
Technologies & Tools
Key Projects
- Intelligent chatbot for IT support
- Automated documentation generation
- Code generation for ServiceNow scripts
💡 Key Insight
"LLMs can act as intelligent assistants, augmenting human expertise."
AI-Powered ServiceNow Solutions
2024 - Present
Developing production-ready AI integrations for ServiceNow platforms.
Technologies & Tools
Key Projects
- Predictive maintenance system
- Intelligent incident routing
- Automated resolution suggestions
- Smart knowledge management
💡 Key Insight
"The future of ITSM lies in seamless human-AI collaboration."
Current Projects
Active AI projects that are pushing the boundaries of what's possible in ServiceNow environments.
Predictive Incident Management
In DevelopmentUsing historical data to predict and prevent incidents before they impact users.
Intelligent Knowledge Assistant
TestingAI-powered assistant that helps users find relevant knowledge articles and solutions.
Automated Code Generation
PrototypeTool that generates ServiceNow scripts and workflows based on natural language descriptions.
Learning Resources
Curated resources that have been instrumental in my AI learning journey.
Courses
Machine Learning Specialization
Stanford/Coursera
Deep Learning Specialization
DeepLearning.AI
Natural Language Processing
Hugging Face
MLOps Fundamentals
Google Cloud
Books
Hands-On Machine Learning
Aurélien Géron
Pattern Recognition and ML
Christopher Bishop
The Hundred-Page ML Book
Andriy Burkov
Building LLM Applications
Valentina Alto
Frameworks
TensorFlow
PyTorch
Meta
LangChain
LangChain Inc.
Hugging Face Transformers
Hugging Face
Future Goals
The journey continues. Here's what I'm working towards in the coming years.
Develop AI-native ServiceNow applications
Create open-source AI tools for ITSM
Contribute to ServiceNow's AI capabilities
Build a community around AI in service management
Explore quantum computing applications in ITSM
Join the AI Journey
Interested in exploring AI applications for your ServiceNow environment? Let's discuss how we can leverage artificial intelligence to transform your service management.