Projects
Recent Work
Explore some of my recent ServiceNow implementations and digital transformation projects.
PROJECT 1
Financial Services ITSM Transformation
A complete ServiceNow ITSM implementation for a global financial services firm, focusing on modernizing IT operations and enhancing service delivery efficiency.
Client
Global Financial Corp
Industry
Financial Services
Year
2023
Services
ITSM Implementation
Key Results
- 40% reduction in incident resolution time
- 60% improvement in first-call resolution
- $2.5M annual cost savings
PROJECT 2
Healthcare Provider Digital Transformation
Worked with a leading healthcare provider to create a unified service management platform that transformed their patient care and internal operations.
Client
Regional Healthcare
Industry
Healthcare
Year
2023
Services
CSM Implementation
Key Results
- 35% increase in patient satisfaction
- 50% reduction in wait times
- Streamlined operations across 12 facilities
PROJECT 3
Manufacturing AI Integration
Partnered with a leading manufacturing firm specializing in industrial solutions to create smart automated workflows and predictive maintenance systems.
Client
Industrial Solutions Co
Industry
Manufacturing
Year
2024
Services
AI Integration
Key Results
- 28% reduction in equipment downtime
- 45% improvement in maintenance efficiency
- $1.2M savings in preventive maintenance
Let's Build Something Great Together.
Ready to take your workflow to the next level? Reach out and let's create something that makes an impact!