About Mayank Agarwal
Senior ServiceNow Technical Architect with over 15 years of experience implementing, optimizing, and enhancing ServiceNow platforms for organizations across industries.
Specialized in complex enterprise implementations, AI integration, digital transformations, and leading global teams to deliver innovative solutions that drive measurable business value.
Professional Journey
Started IT Career
Began career in IT Service Management and enterprise software development with focus on ITIL processes.
ServiceNow Specialist
Transitioned to ServiceNow platform specialization, achieving first certifications and leading initial implementations.
Senior Technical Consultant
Led multiple enterprise ServiceNow implementations across financial services, healthcare, and manufacturing industries.
Technical Architect
Advanced to Technical Architect role, focusing on complex platform architectures and enterprise integrations.
AI Integration Pioneer
Started exploring and implementing AI solutions within ServiceNow environments, pioneering intelligent automation.
Senior Technical Architect
Leading enterprise transformations with ServiceNow and AI integration expertise, mentoring teams globally.
Key Achievements
200+ Successful Implementations
Led and delivered over 200 ServiceNow implementations across various industries and company sizes.
AI Innovation Leader
Pioneered AI integration methodologies that have been adopted by multiple enterprise clients.
Global Team Leadership
Successfully managed distributed teams across multiple time zones and cultural contexts.
Industry Recognition
Recognized as a thought leader in ServiceNow community with speaking engagements at major conferences.
Core Expertise
ServiceNow Platforms
- ITSM
- ITOM
- CSM
- ITBM
- SecOps
- GRC
- Custom Applications
AI & Automation
- Machine Learning Models
- Predictive Analytics
- Natural Language Processing
- Intelligent Workflows
Integration Technologies
- REST/SOAP APIs
- MID Server
- Integration Hub
- Event Management
- Discovery
Development
- JavaScript
- AngularJS
- HTML/CSS
- Business Rules
- Script Includes
- UI Actions
Technical Proficiency
Certifications & Credentials
ServiceNow Certified Technical Architect
ServiceNow Certified Implementation Specialist - ITSM
ServiceNow Certified Implementation Specialist - ITOM
ServiceNow Certified Implementation Specialist - CSM
ServiceNow Certified Implementation Specialist - ITBM
ServiceNow Certified Application Developer
ServiceNow Certified System Administrator
ServiceNow Certified Master Architect
ITIL Foundation Certified
ITIL Expert Certified
Agile/Scrum Master Certified
AWS Solutions Architect Associate
Microsoft Azure Fundamentals
Project Management Professional (PMP)
Six Sigma Green Belt
My Approach
Strategic Philosophy
I believe in delivering solutions that not only meet immediate needs but also position organizations for future growth. Every implementation is approached with a focus on scalability, maintainability, and measurable business value.
By combining deep technical expertise with business acumen and emerging AI technologies, I help organizations leverage ServiceNow's full potential to drive digital transformation and operational excellence.
Technical Excellence
With extensive experience in platform architecture and custom development, I ensure solutions are built on solid technical foundations while following industry best practices and design patterns.
My approach emphasizes clean, maintainable code, robust integrations, scalable architectures, and innovative AI implementations that support long-term business objectives and enable continuous improvement.
Let's Work Together
Looking to transform your ServiceNow implementation or start a new project? Let's discuss how I can help bring your vision to life.
Get in Touch